Refund policy

Cancellations, Rescheduling and Refunds

Retro Dance provides dance lessons and experiences. These cancellation arrangements form part of our Booking Terms.

3. Private lessons and class changes

Please give at least 48 hours’ notice if you need to cancel or move a booked session. With this notice, you may rearrange without a cancellation charge, subject to availability, or receive a refund for the cancelled session.

For less than 48 hours’ notice or a missed appointment, a charge may apply only to cover reasonable losses directly caused by the cancellation. Katie will take account of costs saved and whether the space is filled. Any charge will not exceed the price of that session, and Katie will explain the calculation. An entire package will not be forfeited because one appointment is missed.

Please get in touch as soon as possible about illness or an emergency so suitable arrangements can be discussed.

4. Events and workplace sessions

Date changes requested at least 14 days in advance can be made without a change fee, subject to availability. Any unavoidable third-party costs must have been clearly explained and agreed in advance.

If you cancel an event, any deduction from your advance payment or further cancellation charge will be limited to reasonable, evidenced losses, after allowing for saved costs and replacement work. The total charge will not exceed the agreed booking price. The same losses will not be charged twice. Any remaining payment will be refunded.

Changes to the venue, duration, group size or activities may require a revised quote, which you must approve before additional work proceeds.

5. Packages and unused sessions

Katie will agree a practical schedule with you. Please aim to use package sessions within six months of your first lesson; contact Katie if illness, availability or other circumstances mean you need longer. Sessions are not automatically forfeited at six months.

If you cancel the unused balance of a package, completed sessions will be valued at the package’s per-session rate. Any fair cancellation charge for an imminent appointment will be calculated under section 3. The remaining balance will be refunded, without retrospectively increasing the rate for lessons already taken.

6. If Katie needs to cancel

If Katie cannot provide a session, she will offer a suitable alternative or a refund for the affected session. You do not have to accept a credit or replacement date. If Katie cannot fulfil the remaining package or event, payments for the services not provided will be refunded. Your statutory remedies remain available.

9. Online cancellation rights

Where a statutory cooling-off period applies to an online or telephone booking, you may cancel within 14 days after the contract is made. If you expressly ask for lessons to begin during that period, a proportionate payment for services already supplied may be due. The right is lost after full performance only where the required prior consent and acknowledgement have been obtained.

The statutory cooling-off right may not apply to leisure services booked for a specific date or period. This does not make payments automatically non-refundable or remove the cancellation arrangements above. Undated packages should not be treated as automatically exempt.

To cancel, email Katie or send another clear statement identifying your booking. You do not need to use a particular form. Where a refund is due, it will be made without unnecessary delay, normally to the original payment method and within 14 days.

To discuss a cancellation or refund, email retrodancekatie@gmail.com with your name and booking details.